Terms and Conditions

Effective Date: 29th January, 2026

Terms

By accessing this website or engaging Austar Plumbing (“we”, “us”, “our”), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or our services.

1. Use of Website

The content on this website is provided for general information purposes only. We reserve the right to update, change, or remove content at any time without notice.

You agree to use this website for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.

2. Services

Austar Plumbing provides residential, renovation, and construction plumbing services across Victoria. All services are subject to availability, site conditions, and confirmation by us.

Quotes provided are estimates only unless stated otherwise. Final pricing may vary depending on site conditions, materials required, or changes to scope.

3. Bookings and Cancellations

- Bookings may be made via phone, email, or online enquiry.

- If you need to cancel or reschedule, reasonable notice is appreciated.

- Missed appointments or late cancellations may incur a call-out or cancellation fee where applicable.

4. Payments

Payment terms will be communicated prior to commencement of work. Payment may be required on completion of the job unless otherwise agreed in writing.

Failure to pay within agreed timeframes may result in follow-up action or suspension of future services.

5. Refunds

Refunds are not provided for completed services.
If work has not yet commenced, refund eligibility will be assessed on a case-by-case basis.

Once a plumbing service has been carried out or a blockage has been cleared, the job is considered complete.

6. Limitation of Liability

To the maximum extent permitted by law:

- Austar Plumbing is not liable for indirect, incidental, or consequential losses

- We are not responsible for damage caused by pre-existing faults, hidden issues, or materials not supplied by us

- All services are provided with due care and skill in accordance with Australian Consumer Law

Nothing in these terms excludes your rights under Australian Consumer Law.

7. Accuracy of Information

While we aim to keep information on this website accurate and up to date, we do not guarantee that all content is current, complete, or error-free.

8. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, availability, or privacy practices of those sites. Accessing them is at your own risk.

9. Intellectual Property

All content on this website, including text, images, logos, and branding, is owned by or licensed to Austar Plumbing and may not be copied, reproduced, or used without written permission.

10. Modifications

We may update these Terms and Conditions at any time. Continued use of the website or our services constitutes acceptance of the updated terms.

11. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia, and any disputes will be subject to the jurisdiction of the courts of Victoria.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

Austar Plumbing
Phone: 0403 405 071

Austar Plumbing provides professional plumbing services across Victoria, specialising in new homes, renovations, roofing, and extensions. Fully licensed and insured, we take pride in delivering reliable workmanship and honest service you can trust.