Privacy Policy

This policy is effective as of 29 January 2026.

Austar Plumbing (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect personal information including, but not limited to:

- Name

- Phone number

- Email address

- Property address or job location

- Details relating to your plumbing enquiry or job

- Any other information you choose to provide via forms, phone calls, or messages

We may also collect non-personal information such as browser type, device information, and website usage data for analytics purposes.

How We Collect Information

We collect information when you:

- Submit a form on our website

- Contact us by phone, email, or message

- Book or enquire about our services

- Interact with our website (via cookies or analytics tools)

How We Use Your Information

We use your information to:

- Respond to enquiries and provide plumbing services

- Communicate with you about bookings, quotes, or ongoing work

- Improve our website and services

- Meet legal or regulatory requirements

- We do not sell, rent, or trade your personal information to third parties.

Cookies and Website Analytics

Our website may use cookies to improve user experience and analyse website traffic. Cookies are small files stored on your device that help us understand how visitors use our site.

You can choose to disable cookies through your browser settings, however this may affect how the website functions.

Disclosure of Personal Information

We may share your personal information only when necessary, including:

- With service providers or contractors assisting in delivering our services

- When required by law or regulatory authorities

Any third parties we work with are required to handle your information securely and in accordance with privacy laws.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of electronic transmission or storage is completely secure.

Accessing or Updating Your Information

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Austar Plumbing
Phone: 0403 405 071

Austar Plumbing provides professional plumbing services across Victoria, specialising in new homes, renovations, roofing, and extensions. Fully licensed and insured, we take pride in delivering reliable workmanship and honest service you can trust.